Introducing: Serenity: How to Handle Challenging People

57 Proven Techniques to Handle the Most Difficult People

We’ve learned the hard way that disinterested or disgruntled attitudes can quickly derail a presentation, meeting, or classroom.  That’s why we’ve spent a great deal of time and energy researching these attitudes and developing tactics to sidestep or diffuse the struggles they cause.  Once you learn these techniques you will wonder how you ever survived without them.

Educational Research Goes Into Every Technique

Educational psychologist Rudolf Dreikurs suggested that misbehavior is caused by people who don’t feel they belong. They may resort to disruptive behavior, seeking attention and power so they’ll be included; they may seek revenge to get back at the organization or people they resent; or they may become apathetic, feeling the situation is hopeless. This program delves into concrete approaches you can take when working with challenging trainees of a variety of types. We have developed practical solutions that allow you to handle such problems quickly and easily, staying in charge without being heavy-handed.

Step-by-Step Modeling of Everything We Suggest You Do

You’ll get to see us model for you (with our very own case studies) exactly how to handle challenging trainees…We’ve spent over fifteen years researching trainers. We have observed over ten thousand hours in the classroom and have taken over two-hundred thousand pages of feedback that we have personally delivered to thousands of trainers. Serenity offers specific tools and practical guidance, not theoretical fluff. We’ll teach you how to handle challenging people with strategies capable of actually changing people’s behavior with dozens of immediately actionable techniques that cover all the essential areas, from stopping interruptions to handling negativity to managing inattention.

Teaches the “Why” AND the “How”

Eventually, every trainer has to deal with distraction caused by misbehaving trainees. Most gurus just say, “Here’s the gold dust,” and then people don’t know what to do with it, or it simply doesn’t work. The point is that they don’t give the precursors as to why it works. In this program, we will break down each and every technique to make it simple and easy and tell you why it works so that you can apply it to new situations day after day in your training, such as how to get your students to love your class and maximize their learning.

Includes Tons Of Valuable Resources, Tools, & Bonuses

When you sign up for Serenity, you’ll 57 PROVEN techniques from 20 different case studies to manage the 8 most difficult types of trainees you have along with our 55-page personal workbook to guide you through the entire Serenity process.