This week has been full of ups and downs!
I was recently contracted to train a team overseas in the Philippines and it has been a constant headache.
I was hired by my client to set in place the logistics as well as familiarize his new overseas team with the tech that will be needed in order for them to work remotely. You might be saying to yourself… that sounds pretty straight forward! Nothing can be farther from the truth.
This week was particularly difficult thanks to 2 individuals who have already been working with my new client for quite some time. They didn’t take kindly to the fact that a newbie (myself) was there to show them that the old way of doing things was not working and new protocols were going to be put in place.
It got to the point that the whole team was being infected with negativity thanks to these 2 individuals. Every time I said something they would have something to say undermining my authority and most importantly my expertise. Add to that the language barrier and things were off to a rough start.
Seriously….the last thing I cared about was being the boss. I’ve been there and done that and quite frankly it is not my cup of tea. But I was there for a reason and that reason was to share my expertise and get these people properly trained…if not…bye-bye new client!
As a freelancer who works remotely, I have had my share of training teams, especially teams that are new to the world of working remotely.
I’ve been working with the Rule the Room Team going on 2 years now and I have to say some of their courses have been a blessing to me. I’ve been allowed to dive into their courses for free (If I’m going to write about a topic I need to know the in’s and out’s) and I got to say if it wasn’t for the SERENITY: HOW TO HANDLE CHALLENGING PEOPLE course I think I would have lost it! Luckily I had taken the course a couple of months ago and put everything I learned into play.
If you find yourself training a group of difficult individuals (to put it nicely) then you may want to do yourself the favor of checking out the mentioned course above.
